New & Improved Zinc Voice & Video Calling

Zinc allows you to have all your communication happen in one place, with ability to easily move from text to voice call to video call. Bringing together a group call only takes the click of a button, and staying in-the-know is possible no matter where you are.

To keep this communication flowing smoothly, we are constantly improving the Zinc user experience. We have made major upgrades to our infrastructure to improve the reliability of call connections, both in call quality and connection time.

When Will Changes Take Effect?

These upgrades will take effect on July 21, 2017, at which time all users will need to update to the latest version of Zinc. If a user does not update, they will not be able to make calls or receive calls from Zinc users on the new version.  After August 1, 2017, calling on old versions of Zinc will not be supported.

For fast and reliable calls, update to the latest version on July 21, 2017!

What Will Change?

This upgrade will: 

  • Improve incoming call notification reliability when calls are between different app platforms
  • Significantly reduce the time needed for a call to connect
  • Support voice over IP (VoIP) calling from desktop and web to mobile devices (Previously calling between desktop and web to mobile devices was only supported if the mobile users had a registered phone number.)

Additionally, these changes to our infrastructure lay the groundwork for future enhancements such as multi party video calling and optional voice and video call recording.

What do I need to do?

As a Zinc administrator, you can help your users by making sure they have Zinc upgraded.  As a Zinc user, be sure to update your Zinc apps to the latest version.

To help support communicating this change to your users, here are a set of broadcasts to send out.  For more information on sending broadcasts click here.  

If you are sending multiple Broadcasts, you may want to set expiration dates on some of the them to prevent clutter on the feed.

Sample Broadcasts to Send to Your Users

Broadcast 1

Update Zinc on July 21
Zinc is improving  the quality and connection time for voice and video calls! 

To enjoy the quick connection speeds, you will need to update Zinc to the latest version on July 21. 

Those  who don’t update will not be able to call or receive calls from those on the new version, so make sure to update.

Broadcast 2

Zinc Updates Coming 7/21
Better quality calls and faster connection times are only a day away! Update to the latest version of Zinc on Friday, July 21 to enjoy the improvements.

Users who don’t update will not be able to call or receive calls from users on the new version. Let’s stay connected - update your Zinc!

Broadcast 3

Update Zinc App Tonight
Head over to the App Store/Google Play to update Zinc over the weekend or first thing Monday morning.

You will immediately see improvements in voice & video call quality and connection time. Without the update, you will not be able to call or receive calls from colleagues on the new version.

Let’s  stay connected!

Link:  https://www.zinc.it/apps/

Broadcast 4

Did You Remember to Update?
If you haven’t already, make sure to update to the latest version of Zinc. 

Zinc has released major upgrades to voice and video calling that requires you to update the app. Without the update, you will not be able to call or receive calls from colleagues on the new version.

Link:  https://www.zinc.it/apps/

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