What are Conversation reports?
Conversation reports identify how active your groups are in terms of how many messages are sent, size of the groups, and how often they have conversations. Use this information to:
- Understand what are important topics in your organization
- See popular conversations that consistently occur to get an understanding of the tribal knowledge being shared by your deskless teams.
What’s the difference between Official Group and Named Conversations?
Official group conversations are messages sent within Official groups. Learn more about Offical groups here.
Named conversations are messages sent between groups of users that are not official groups. These are groups that were created between users and not an administrator. You can identify who created these groups in the Named Conversations table under “Created by”.