We're excited to announce the release of Zinc 5.12, which has two key new features: changing the request assignee and high-visibility desktop notifications.
Changing a hotline request's assignee works a lot like transferring a request to a different hotline, which has been available since Zinc 5.11. Instead of searching for a hotline to transfer to, search for a coworker who you want to assign the request.
When you change who a request is assigned to, the new assignee is notified and automatically added to the request conversation.
Zinc 5.12 for web and desktop also introduces high-visibility notifications, which make notifications for unread messages and requests more noticeable. Users can turn on high-visibility notifications in the Notifications Settings panel. While enabled, the app icon or browser tab will flash, and a reminder notification will be posted periodically as long as they have unread messages or unseen hotline requests.