Starting in Zinc 5.16, the messages that hotline bots forward into hotline queue conversations will have a new and improved look.
All of the same content will be there, it will just look a little different. Key changes include:
Now if the initial message that someone sends to a hotline is a photo, then that photo will actually be displayed in the message instead just having a plain text link.
Instead of clicking on the join link to join the request conversation, simply click on the "Respond" button.