5.21.3 Desktop – March 22nd 2021

Changes

  • Fixed bug related to video call annotations.

5.21.5 iOS– March 21st 2021

Changes

  • Fixed bug related to outgoing video feed during video calls.
  • Fixed bug related to video call resource management.

App Store Release Notes

Bug fixes and minor enhancements.

5.21.4 iOS– March 4th 2021

Changes

  • Fixed bug related to joining hotline request conversations from request transcript view
  • Fixed bugs related to video calling

App Store Release Notes

The 5.21.4 release adds bug fixes and minor enhancements to the recent 5.21 release. The 5.21 Zinc release adds two new features designed to make it easier to explain things when you're on a video call. Now you can add live annotations on the video feed, to call out specific objects. Also you can grab a still photo from the video feed, annotation it, and send it to the person you're talking to.

5.21.2 Android – February 24th 2021

Changes

  • Added support for landscape mode during video calls
  • Fixed bug related to image downloads

Play Store Release Notes

The latest Zinc release includes bug fixes and minor enhancements.

5.21.2 Desktop – February 19th 2021

Changes

  • Fixed bug preventing group call banner from being shown in some situations

5.21.3 iOS – February 12th 2021

Changes

  • Fixed bug related to ringing for incoming VoIP and video calls
  • Fixed bug related to navigating into conversations from message search results
  • Fixed bug related to displaying hotline request banner for request owners who are not members of a hotline queue group
  • Fixed bug related to Bluetooth audio connections for calls
  • Fixed bug related to replying from a message notification

App Store Release Notes

The 5.21.3 release adds bug fixes and minor enhancements to the recent 5.21 release. The 5.21 Zinc release adds two new features designed to make it easier to explain things when you're on a video call. Now you can add live annotations on the video feed, to call out specific objects. Also you can grab a still photo from the video feed, annotation it, and send it to the person you're talking to.

5.21.1 Desktop – February 10th 2021

Changes

  • Add annotations to a photo before sending it
  • Send an annotated version of a previously sent photo
  • Added arrow annotation feature
  • Added ability to send video files from the desktop app
  • Added ability to save video files from the desktop app
  • Fixed bug related to displaying user presence info in 1:1 conversations

5.21.1 Android – February 1st 2021

Changes

  • Draw arrow on photo when annotating
  • Added support for Salesforce Work Order object
  • Fixed bug causing abnormal behavior with back button after following a deep link in some situations

Play Store Release Notes

The latest Zinc release includes an arrow drawing tool in the photo annotation feature, and several bug fixes.

5.21.2 iOS – January 26th 2021

Changes

  • Added support for Salesforce Work Order object
  • Fixed bug related to speaker volume on 1:1 calls
  • Fixed bug causing app to crash in some situations when setting a user status
  • Fixed bug related to broadcast open duration statistics
  • Fixed bug causing phone number not to be visible on user settings screen in some cases
  • Fixed bug causing app to crash when closing a hotline request in some cases
  • Added call-in-progress animation to recent conversations list view

App Store Release Notes

No change from previous release.

5.21.1 iOS – December 17th 2020

Changes

  • Fixed bug causing app to crash when launching voice memo keyboard in some cases
  • Fixed bug causing video feed captures to appear vertically mirrored in some cases
  • Fixed bug causing app to crash when sending a photo from the camera keyboard in the new message composer in some cases.

App Store Release Notes

No change from previous release.

5.21 Desktop – December 14th 2020

Changes

  • Live video feed annotations
  • Video call photo capture and annotate
  • Updated 1:1 video and voice calling user interface
  • Added ability to select video input and audio input and output for Zinc calls
  • Added ability to choose which screen to share when sharing your screen
  • Fixed bug related to displaying user status messages
  • Fixed bug causing horizontal scroll bar to appear on top of bot quick replies in some cases

5.21 Android – December 14th 2020

Changes

  • Live video feed annotations
  • Video call photo capture and annotate
  • Updated 1:1 video and voice calling user interface
  • Fixed bugs related to displaying user status messages
  • Fixed bug causing duplicate conversation to be displayed after user follows a deep link into the app in some cases

Play Store Release Notes

The latest Zinc release adds two new features designed to make it easier to explain things when you're on a video call. Now you can add live annotations on the video feed, to call out specific objects. Also you can grab a still photo from the video feed, annotation it, and send it to the person you're talking to. The release also includes various bug fixes and minor enhancements.

5.21 iOS – December 14th 23rd 2020

Changes

  • Live video feed annotations
  • Video call photo capture and annotate
  • Can now navigate into rest of Zinc from call screen while on a video or voice call
  • Updated 1:1 video and voice calling user interface
  • Added ability for users to connect to remote logging/debug session from developer settings
  • Fixed bugs related to dark mode rendering when targeting build to latest iOS version
  • Upgraded to latest version of Twilio Voice SDK

App Store Release Notes

The latest Zinc release adds two new features designed to make it easier to explain things when you're on a video call. Now you can add live annotations on the video feed, to call out specific objects. Also you can grab a still photo from the video feed, annotation it, and send it to the person you're talking to. The release also includes various bug fixes and minor enhancements.

5.20.3 iOS – September 23rd 2020

Changes

  • Fixed bug causing the app to crash when message card templates were updated in some situations.

App Store Release Notes

No change from previous release.

5.20.1 Android – September 18th 2020

Changes

  • Added support for create=true parameter in conversation deep links.
  • Added support for connected hotline request conversations.

Play Store Release Notes

No change from previous release.

5.20.2 iOS – August 11th 2020

Changes

  • Added Hotline shortcut to quick action menu.
  • Fixed bug preventing videos from being watched in landscape mode in some cases.
  • Fixed bug causing app to crash in some cases when setting a user status that starts with an emoji.

App Store Release Notes

No change from previous release.

5.20.1 iOS – July 21st 2020

Changes

  • Added support for creating a contextual object for a hotline request conversation.
  • Fixed bug related to user status messages not updating in certain situations.
  • Fixed bug related to horizontal scrolling of chatbot quick reply messages.
  • Fixed bug causing app to crash when deleting a message on the iPad in some situations.

App Store Release Notes

No change from previous release.

5.20 iOS – July 14th 2020

Changes

  • Added Support for chat-bot quick replies – programmable suggested responses for users, which can be included with bot messages.

App Store Release Notes

Now chat-bot authors can include suggested responses with messages that bots send. Users can tap on these suggested responses to quickly reply to a question from a bot. The release also includes various bug fixes and minor enhancements.

5.20 Desktop – July 8th 2020

Changes

  • Added Support for chat-bot quick replies – programmable suggested responses for users, which can be included with bot messages.

5.20 Android – July 7th 2020

Changes

  • Added Support for chat-bot quick replies – programmable suggested responses for users, which can be included with bot messages.
  • Added Hotline shortcut to quick action menu.
  • Upgraded group calling infrastructure.
  • Fixed bug related to permissions when saving photos and other files from a conversation onto a device.

Play Store Release Notes

Now Zinc chat-bot developers can include quick replies – suggested responses for users talking with bots. The release also includes bug fixes and small enhancements.

5.19.1 Desktop – June 18th 2020

Changes

  • Fixed bug related to notifications and the unread count badge on Windows desktop.
  • Fixed bug related to broadcast read time analytics; backgrounding the app while a broadcast is on the screen now marks that broadcast as having been read.
  • Fixed bug preventing admins from deleting old messages in some situations.
  • Fixed bug preventing the proper interface from being displayed in some situations for organizations with message editing and deleting disabled.

5.19.1 iOS – June 17th 2020

Changes

  • Fixed bug related to broadcast read time analytics; backgrounding the app while a broadcast is on the screen now marks that broadcast as having been read.
  • Fixed bug preventing admins from deleting old messages in some situations.
  • Fixed bug preventing the proper interface from being displayed in some situations for organizations with message editing and deleting disabled.

App Store Release Notes

No change from 5.19

5.19.1 Android – June 17th 2020

Changes

  • Fixed bug related to sending gifs from gallery keyboard.
  • Fixed bug related to broadcast read time analytics; backgrounding the app while a broadcast is on the screen now marks that broadcast as having been read.
  • Fixed bug preventing the proper interface from being displayed in some situations for organizations with message editing and deleting disabled.

Play Store Release Notes

No change from 5.19

5.19 Desktop – June 8th 2020

Changes

  • Added ability for users to edit or delete messages they have sent.
  • Added ability for admin users to delete messages sent by other users in their organization.
  • Fixed bug preventing screensharing from working in some situations.

5.19 Android – June 8th 2020

Changes

  • Added ability for users to edit or delete messages they have sent.
  • Added ability for admin users to delete messages sent by other users in their organization.
  • Changed to show hotline name instead of email address when navigating to the message composer to send a request to a hotline via deeplink.
  • Fixed bug that could cause the app to crash while on the photo annotation screen in certain circumstances.
  • Fixed bug causing app to freeze after editing your first or last name in certain circumstances.
  • Fixed bug preventing image saving from working on Samsung Note 10 devices in some situations.
  • Fixed bug causing the keyboard to cover text input while typing in landscape mode on some phone models.

Play Store Release Notes

Now you can edit and delete messages you’ve sent in Zinc! Simply long-press on a message and select either edit or delete from the menu. By default, users can edit or delete messages for up to 24 hours after they have been sent. However, organizations can configure their own custom policy.

The release also contains miscellaneous bug fixes and small enhancements.

5.19 iOS – June 8th 2020

Changes

  • Added ability for users to edit or delete messages they have sent.
  • Added ability for admin users to delete messages sent by other users in their organization.
  • Fixed bug causing extra 0 to appear at beginning of VoIP call timer display.

App Store Release Notes

Now you can edit and delete messages you’ve sent in Zinc! Simply long-press on a message and select either edit or delete from the menu. By default, users can edit or delete messages for up to 24 hours after they have been sent. However, organizations can configure their own custom policy.

The release also contains miscellaneous bug fixes and small enhancements.

5.18.2 iOS – May 27th 2020

Changes

  • Fixed a bug that would cause the app to crash immediately after log-in for some users in certain situations.

App Store Release Notes

No change from 5.18

5.18.1 iOS – May 19th 2020

Changes

  • Fixed bug causing the app to crash in certain situations when entered via a deep link or a notification.

App Store Release Notes

No change from 5.18

5.18.2 Android – May 13th 2020

Changes

  • Fixed bug that could cause app to crash on launch in certain situations
  • Fixed bug that prevented being able to tap to view entire broadcast on broadcasts with long bodies in some situations

App Store Release Notes

No change from 5.18

5.18.1 Android – May 7th 2020

Changes

  • Initial fix for bug that could cause app to crash on launch in certain situations

App Store Release Notes

No change from 5.18

5.18 iOS – May 4th 2020

Changes

  • Updated Twilio SDK used for 1:1 VoIP and video calls to latest version (3.2.5)
  • Added support for dark mode
  • Added support for broadcast read time analytics
  • Fixed bug in video calling where video feed would freeze sometimes when call first connected
  • Fixed bug that prevented being able to tap to view entire broadcast on broadcasts with long bodies in some situations

App Store Release Notes

The latest release adds support for dark mode. It also includes critical improvements for calling aimed at enhancing audio and video quality and call reliability.

5.18 Android – May 4th 2020

Changes

  • Added support for drawing on a photo before sending it – you can mark up a photo before you send it from the camera keyboard or the gallery keyboard, or you can reply to photo that someone else sent with a marked up version.
  • Added support for broadcast read time analytics – broadcasters can now see how long recipients spent looking at their broadcasts.
  • Fixed crash related to showing modal dialog windows in landscape mode
  • Fixed crash related to opening keyboard while in landscape mode
  • Fixed bug where incoming video calls would not cause the phone to ring on certain models of Samsung phone in certain conditions
  • Fixed bug that prevented “Jump to Recent” button from working properly in certain situations.
  • Updated app icons to comply with latest Google standard

Play Store Release Notes

Now you can draw on photos in Zinc before you send them. Tap the markup button on the photo preview to start drawing on the photo. Then tap send. This release also fixes a number of bugs related to landscape mode and calling.

5.18 Desktop – May 4th 2020

Changes

  • Upgraded Twilio SDK for VoIP and video calling to latest version (2.3.0)
  • Fixed bug causing unread badge count to be inaccurate in certain situations
  • Added support for broadcast read time analytics
  • Changed message text “copy” action so that it does not copy formatting, only plain text
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