Using Zinc

What happens when I message someone and they don't have Zinc installed?

Written by Scott Ewart
Updated over a week ago

Naming a conversation

Written by Scott Ewart
Updated over a week ago

How do I delete a conversation?

Written by Scott Ewart
Updated over a week ago

How do I mute a conversation?

Need a break from a conversation?

Written by Scott Ewart
Updated over a week ago

Get the attention of a teammate with @mentions

Written by Scott Ewart
Updated over a week ago

Message Editing and Deleting

All about editing and deleting messages on Zinc

Written by Product-Team Zinc
Updated over a week ago

How to take and send a photo or video

Zinc makes it easy to send photos or videos to a colleague or a group of colleagues.

Written by Scott Ewart
Updated over a week ago

How to send files

Need to send an Excel spreadsheet? a PDF? We've got you covered.

Written by Scott Ewart
Updated over a week ago

Connecting a File Sharing Account

Written by Scott Ewart
Updated over a week ago

User Status Messages

Set a custom status message to let your coworkers know what you're up to

Written by Product-Team Zinc
Updated over a week ago

Using Do-Not-Disturb

Need some space from work?

Written by Scott Ewart
Updated over a week ago

Using Hands Free mode

Written by Scott Ewart
Updated over a week ago

How to export a Zinc conversation

Written by Scott Ewart
Updated over a week ago

What are the biggest file sizes I can send in Zinc?

Written by Scott Ewart
Updated over a week ago

How do I sync my calendar?

Written by Scott Ewart
Updated over a week ago

How to start or join a group call

You can start a group call with any group you are a part of.

Written by Scott Ewart
Updated over a week ago

1:1 Voice and Video Calling

Zinc provides seamless and intuitive communication, not only through messaging, but also through voice and video calling.

Written by Scott Ewart
Updated over a week ago

Broadcast Metrics

Manage Broadcast engagement and settings

Written by Scott Ewart
Updated over a week ago

What are Broadcasts?

Broadcast Overview

Written by Scott Ewart
Updated over a week ago

Who can send Broadcasts

Admin rights to sending Broadcast

Written by Scott Ewart
Updated over a week ago

Sending Broadcasts

Send and track one-way messages to groups

Written by Scott Ewart
Updated over a week ago

Broadcast Lists

Written by Scott Ewart
Updated over a week ago

Editing and Expiring Existing Broadcasts

Written by Scott Ewart
Updated over a week ago

Broadcast Media

Deliver content directly to your users with broadcast attachments

Written by Scott Ewart
Updated over a week ago

Broadcast Content Hub

Written by Scott Ewart
Updated over a week ago

Zinc Groups

Written by Scott Ewart
Updated over a week ago

Group Conversation Settings

Written by Scott Ewart
Updated over a week ago

How to add members to an existing group

Written by Scott Ewart
Updated over a week ago

How to create a 1:1 or Group conversation

Get talking with your coworkers!

Written by Scott Ewart
Updated over a week ago

How to use Group Invitation Links

A Zinc conversation Invitation Link is the easiest way to invite many people to a Zinc group quickly.

Written by Scott Ewart
Updated over a week ago

Official Groups vs. Ad-Hoc Groups

Written by Scott Ewart
Updated over a week ago

Hotline Groups Overview

What is a Hotline Group?

Written by Scott Ewart
Updated over a week ago

Operating a Hotline Group

Written by Scott Ewart
Updated over a week ago

Setting up Hotline Groups

Use Hotlines to make internal support more efficient

Written by Scott Ewart
Updated over a week ago

Transferring Hotline Requests

Hotline staffers can transfer a request to either a different hotline or a different person

Written by Scott Ewart
Updated over a week ago

Hotline Analytics

Track Hotline performance

Written by Product-Team Zinc
Updated over a week ago

Completing a Hotline Request: Preventing the 'Thank You' Request

This article details key words that will not trigger a new Hotline request when sent in a conversation that has been marked "Done".

Written by Scott Ewart
Updated over a week ago

High-Visibility Notifications Mode

High-Visibility Notifications make it easier for web and desktop users to see that they have a new message or hotline request waiting

Written by Product-Team Zinc
Updated over a week ago